Company: BOLUN INTERNATIONAL LIMITED

1. General Policy

At BOLUN INTERNATIONAL LIMITED, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and handle all customer orders. By placing an order, you agree to the terms outlined below.

2. Shipping Coverage

  • We currently ship orders within Hong Kong and internationally.
  • Some products may have geographic restrictions due to size, weight, or customs regulations.
  • Customers are responsible for ensuring that the shipping address provided is accurate and complete.

3. Processing Time

  • Orders are processed within 2–5 business days after payment confirmation.
  • Custom or made-to-order furniture may require additional processing time, which will be communicated before purchase.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.

4. Shipping Methods & Delivery Time

  • We partner with reliable couriers and freight services to deliver products safely.
  • Estimated delivery times:
    • Local (Hong Kong): 3–7 business days.
    • International: 10–25 business days (depending on destination and customs clearance).
  • Delivery times are estimates and not guaranteed, as delays may occur due to weather, customs, or courier service disruptions.

5. Shipping Fees

  • Shipping costs are calculated based on order weight, dimensions, and destination.
  • Customers can view estimated shipping charges at checkout before completing payment.
  • Promotional offers may include free shipping, which will be clearly indicated.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Customers can use this tracking number to monitor delivery progress.
  • For large shipments, freight forwarders may provide separate tracking updates.

7. Damaged or Lost Packages

  • If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.
  • Customers must provide photos of the damaged product and packaging for investigation.
  • If confirmed, we will arrange a replacement, repair, or refund at no extra cost.
  • For lost packages, we will coordinate with the courier to locate or replace your order.

8. Customs, Duties & Taxes

  • International shipments may be subject to customs fees, import duties, or local taxes.
  • Customers are responsible for any additional charges imposed by their country’s customs office.
  • BOLUN INTERNATIONAL LIMITED is not responsible for delays caused by customs clearance.

9. Delivery Attempts & Customer Responsibility

  • If delivery is attempted and the customer is unavailable, the courier may reschedule or hold the package.
  • Customers are responsible for providing an accurate address and being available to receive deliveries.
  • Orders returned due to incorrect address or failure to accept delivery may incur additional re-shipping fees.

10. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in shipping practices, courier partnerships, or legal requirements. Updates will be posted on our website with the revised “Effective Date.”

11. Contact Us

For questions regarding shipping, please contact us:

📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📧 Email: baolun0925@outlook.com
📞 Phone: +852 97254147