📌 Products
Q1: What types of furniture do you offer?
A: We specialize in office and commercial furniture, including desks, chairs, storage units, conference tables, and customized workspace solutions.
Q2: Can I request customized furniture?
A: Yes, we offer custom-made furniture options. Please contact us with your requirements for a quotation.
📌 Orders & Payments
Q3: How do I place an order?
A: Simply browse our catalog, add items to your cart, and proceed to checkout. You can also contact our sales team for large or bulk orders.
Q4: What payment methods do you accept?
A: We accept major credit/debit cards, bank transfers, and other secure online payment options. Payment details will be provided at checkout.
Q5: Can I modify or cancel my order after it has been placed?
A: Orders can be modified or canceled within 24 hours of confirmation. After this period, the order may already be in processing or shipping.
📌 Shipping & Delivery
Q6: Do you ship internationally?
A: Yes, we ship both within Hong Kong and worldwide. Shipping costs and delivery times vary depending on destination.
Q7: How long will it take to receive my order?
A: Local deliveries usually take 3–7 business days, while international shipments may take 10–25 business days depending on customs clearance.
Q8: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and instructions to track your shipment.
📌 Returns & Exchanges
Q9: What is your return policy?
A: You may return or exchange eligible items within 14 days of delivery, provided they are unused, undamaged, and in original packaging. Please refer to our full Return & Exchange Policy for details.
Q10: Are there any items that cannot be returned?
A: Yes, customized or special-order furniture, clearance items, and products that have been assembled or used cannot be returned.
Q11: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the product is defective or sent in error.
📌 Customer Support
Q12: What should I do if my order arrives damaged?
A: Please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement, repair, or refund.
Q13: How can I reach customer service?
A: You can contact us via:
📧 Email: baolun0925@outlook.com
📞 Phone: +852 97254147
Q14: What are your customer service hours?
A: Our team is available Monday to Friday, 9:00 AM – 6:00 PM (HKT). We aim to respond to all inquiries within 24–48 business hours.